ReelsOn Privacy Policy
At ReelsOn, we respect your privacy and are fully committed to protecting the personal data you share with us when you play, register, or browse our platform. This Privacy Policy explains how we at ReelsOn Casino collect, use, store, and safeguard your information, and what rights you have regarding your data. By using reelson.com, you agree to the practices described below.
Who We Are
ReelsOn is operated by Novatrix SRL, a company registered in Cartago, Costa Rica, and licensed by the Government of the Autonomous Island of Anjouan under licence number ALSI-202508056-FI2. As the data controller, we are responsible for determining how and why your personal data is processed. If you have any questions about this policy or how we handle your information, our support team is available via email, live chat, or phone for VIP members.
Information We Collect
When you create an account with ReelsOn Casino or use our services, we collect several categories of information to provide you with a safe and personalised gaming experience.
- We gather registration details such as your name, date of birth, email address, phone number, and country of residence
- We collect payment information when you make a deposit or request a withdrawal, including the payment method used and transaction history
- We track your gaming activity, including games played, wagers placed, and session duration, to improve our services and loyalty program
- We record verification documents (ID, proof of address) required to comply with licensing and anti-fraud obligations
- We automatically collect technical data such as IP address, device type, browser, and operating system
- We use cookies and similar tracking technologies to remember your preferences and analyse site performance
How We Use Your Information
We at ReelsOn use your personal data for legitimate business and legal purposes. Our goal is to ensure that every player enjoys a secure, fair, and tailored experience across our desktop, mobile, and app versions.
- We use your data to verify your identity and age, ensuring compliance with our licence requirements
- We process your payment details to handle deposits, withdrawals, and refunds securely
- We analyse your gaming behaviour to personalise bonuses, such as our Welcome Package, Reel Boost Monday, or Loyalty Cashback offers
- We send you promotional communications about tournaments, free spins, and VIP Club benefits, where you have consented to receive them
- We use your information to detect and prevent fraud, money laundering, and unauthorised account access
- We may use anonymised data for statistical analysis and to improve our game selection from providers such as Pragmatic Play, BGaming, and Evolution
Legal Basis for Processing
Our processing of your personal data is based on several legal grounds. We process data to perform our contract with you (providing access to our games and services), to comply with legal and regulatory obligations under our Anjouan licence, to pursue our legitimate interests in preventing fraud and improving our platform, and, where applicable, based on your consent for marketing communications.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
- We share data with payment processors such as Visa, Mastercard, Skrill, Neteller, and crypto payment providers to process your transactions
- We share information with regulatory authorities when required by our licensing obligations
- We work with game providers and live dealer studios, including Evolution, Ezugi, and LuckyStreak, who may receive limited gameplay data necessary to operate their games
- We may disclose information to fraud prevention agencies, auditors, or law enforcement when legally required
- We may share data with service providers who support our operations, such as hosting, customer support, and marketing tools
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, and regulatory requirements. Typically, we keep account and transaction records for a minimum period required under our licence, after which we securely delete or anonymise the data unless a longer retention period is required by law.
Cookies and Tracking Technologies
We use cookies to improve your experience at ReelsOn, remember your login details, and analyse how our site is used. Our cookies policy outlines the different types of cookies we use, including essential, performance, and advertising cookies. You can manage your cookie preferences through your browser settings at any time.
Your Data Protection Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.
- You have the right to request access to the personal data we hold about you
- You can ask us to correct any inaccurate or incomplete information
- You may request that we delete your data, subject to our legal and regulatory retention obligations
- You can object to or restrict certain types of processing, including direct marketing
- You have the right to withdraw consent at any time where processing is based on consent
- You may request a copy of your data in a portable format
To exercise any of these rights, please contact us at [email protected], and our team will respond within a reasonable timeframe.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption of sensitive data, secure servers, and restricted access to personal information within our organisation. While we strive to protect your data at all times, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.
International Data Transfers
As we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.
Restricted Jurisdictions
Please note that ReelsOn does not accept players from certain restricted countries, including Australia, Germany, the United Kingdom, the United States, and others listed in our Terms and Conditions. If you reside in a restricted jurisdiction, we are unable to process your registration or any associated personal data for gaming purposes.
Children's Privacy
Our services are intended strictly for individuals of legal gambling age in their jurisdiction, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of ReelsOn Casino after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team via email at [email protected], through live chat available 24/7, or by phone if you are a VIP Club member. We are here to assist you with any privacy-related inquiries.