ReelsOn Cookies Policy
At ReelsOn, we use cookies and similar technologies to make our website work properly, to understand how you interact with our platform, and to personalize your experience while you play. This Cookies Policy explains what cookies are, how we at ReelsOn use them, and what choices you have regarding their use. By continuing to browse or play on our site, you agree that we may place cookies on your device in accordance with this policy.
What Are Cookies?
Cookies are small text files that a website stores on your computer, smartphone, or tablet when you visit it. They allow us to recognize your device, remember your preferences, and gather information about how you use our services. Our ReelsOn platform relies on cookies to keep your session secure, remember your login details, and deliver content relevant to you, whether you access us via desktop, mobile browser, or our dedicated app.
Why We Use Cookies
We rely on cookies for a number of important reasons. Here at ReelsOn, we use cookies to keep our site secure, to remember your language and currency preferences, and to analyze traffic so we can continuously improve our games and services. Our ReelsOn platform also uses cookies to ensure that promotions, such as our welcome package or loyalty rewards, are correctly attributed to your account.
- We use essential cookies to operate core site functions, including secure login and session management
- We use performance cookies to understand how players interact with our pokies, slots, and live dealer games
- We use functionality cookies to remember your settings, such as preferred language (English, German, French, Italian, Norwegian or Spanish) and currency
- We use advertising and marketing cookies to tailor offers and measure the effectiveness of our campaigns
Types of Cookies We Use
At ReelsOn, we categorize the cookies we deploy into several groups, each serving a distinct purpose. Our ReelsOn team reviews these categories regularly to ensure we remain transparent about our data practices.
Strictly Necessary Cookies
These cookies are essential for our website to function correctly. We use them to verify your identity, maintain your session while you play, and process secure transactions through our supported payment methods, including Visa, Mastercard, Skrill, Neteller, and various cryptocurrencies such as Bitcoin, Ethereum, and USDT. Without these cookies, we would not be able to provide core features of our services.
Performance and Analytics Cookies
We at ReelsOn use performance cookies to collect anonymous data about how visitors use our site. This helps us understand which games, promotions, or pages attract the most interest, and lets us identify technical issues so we can resolve them quickly. Our Reels On analytics partners may also use cookies to compile statistical reports on site activity.
Functionality Cookies
Functionality cookies allow our ReelsOn platform to remember choices you make, such as your preferred localization (for example EN-AU, DE-AT, or FR-CA), your display settings, and whether you have opted into particular promotions like our Reel Boost Monday or Midweek Spin Drop offers. These cookies make your return visits more convenient and personalized.
Advertising and Targeting Cookies
We use advertising cookies, along with similar technologies from third-party partners, to deliver marketing content that is relevant to your interests. These cookies may track your browsing activity across other websites to help us and our partners understand the effectiveness of our advertising campaigns, including those promoting our Welcome Package, VIP Welcome Pack, and seasonal offers such as our Halloween Party promotions.
Third-Party Cookies
Our ReelsOn website may contain cookies placed by trusted third parties, including payment processors, analytics providers, and game studios such as Pragmatic Play, BGaming, Gamzix, Playtech, NetEnt, Yggdrasil, and our live dealer partners Evolution, Ezugi, and LuckyStreak. These third parties may use cookies independently of us, and we encourage you to review their respective cookie and privacy policies for further details on how they handle your data.
Managing Your Cookie Preferences
You have the right to control how cookies are used when you visit our site. We respect your choices and provide several ways for you to manage your preferences.
- You can adjust your browser settings to block or delete cookies at any time
- You can use the cookie consent banner displayed when you first visit our site to accept or reject non-essential cookies
- You can contact our support team via LiveChat, email, or phone (for VIP players) if you have questions about our cookie practices
- You can disable certain cookies through your device or app settings if you access us through our mobile app
Please note that disabling certain cookies, particularly those classified as strictly necessary, may affect your ability to use some features of our services, including logging in, processing deposits and withdrawals, or receiving bonus offers such as free spins and cashback.
Cookies and Our Promotions
Our ReelsOn loyalty program and VIP Club rely partly on cookies to track your activity, award loyalty points, and apply cashback accurately according to your level. Cookies also help us verify that bonus codes, such as those used for our welcome bonus or Reel Boost Monday promotion, are applied correctly to your account and that wagering requirements are tracked properly during your session.
How Long Do We Keep Cookies?
The retention period of cookies varies depending on their type. Session cookies are deleted automatically once you close your browser, while persistent cookies may remain on your device for a longer period, ranging from a few days up to several months or years, depending on their purpose. We review our cookie retention practices periodically to ensure they remain proportionate and necessary.
Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this page periodically so you remain informed about how we use cookies. Any significant changes will be communicated through our website or via email where appropriate.
Contact Us
If you have any questions about how we use cookies or wish to exercise your rights regarding cookie data, please reach out to our support team. We are available 24/7 via LiveChat, or you can email us at [email protected]. Our customer support team communicates in English, German, French, Italian, Norwegian, and Spanish to assist players across our target markets.
Please note that our services are not available to residents of restricted jurisdictions, including Australia, Germany, the United Kingdom, the USA, and other listed territories. We encourage all visitors to confirm their eligibility before using our site, and we remind our players to review our other policies, including our Privacy Policy and Terms and Conditions, for a complete understanding of how we handle your data and interactions with our platform.